14 Day Money
Yes, Mobility and Wellness is 100% Australian owned and operated with our main base located in south Australia. All products sold are sent from our Australian warehouse locations. We inspect all products prior to shipping.
Depending on the item and its size, we will generally make the item as small as possible to save on postage costs, so we can keep the overall price low for our customers. All walking sticks and some other products are delivered assembled. Do not hesitate to ask us if any other items come assembled or not.
In most cases walker brakes need to be adjusted on a regular basis. It is important to test your brakes by locking them and testing the walker if it moves with them on. Tyres do wear down and the brakes will need adjusting occasionally. On occasion walker brakes also need to be replaced, they are not covered under warranty as they are a wearable part.
Due to liability we generally do not buy second hand products. We also do not purchase an item back from our customers so please we request that you don’t ask as to not offend our valued customer.