RETURNS POLICY – Credit and Product Returns
Notification of a product being faulty, damaged or incorrect are to be made to our customer service team, and must be made within 30 days of receiving goods. Contact our Customer Service Department at firstname.lastname@example.org to request a product return. The buyer may send the item back to our warehouse located in South Australia, or request to have the item picked up through our courier services at no charge to the customer for faulty, damaged or incorrect products.
Returns of non-faulty, damaged or incorrect goods are the responsibility of the buyer to return the goods back to Mobility and Wellness. Cash refunds are not issued, a store credit to the value of the original product shall be issued to the buyer for future purchases
Mobility and Wellness must agree to the credit request prior to the return of any items/goods. All goods must be returned in the same condition as they were received from the buyer for refund approval, Mobility and Wellness reserves the right to deny refunds should these requirements not be met. Do not write return information on the original product packaging. Refunds will be processed through the exact same manner as how the purchased product was made. If Payment was made via Direct Bank Deposit, we will need the details of the account for us to process the refund to.
All authorized refunds will be processed within 14 business days upon return of the product.
Please note that we strive to keep our customers happy and we do go above and beyond our obliged guidelines to assist our customers with all legitimate issues.
If you are in doubt or need any information, please contact us by email at any time and we will be more than happy to make sure your shopping experience with us remains a great experience.